Privacy Policy

1. Consent

By using the MomNextDoor website, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We collect information from you when you:

• Fill out our contact form
• Book an appointment through our booking system
• Subscribe to email communications
• Browse our website (automatic collection via cookies)

Personal Information Collected:

• Contact Information: Name, email address, phone number
• Booking Information: Appointment preferences, child's age, service type requested, special requirements
• Communication Data: Messages you send through contact forms or email
• Technical Data: IP address, browser type, device information, pages visited

3. How We Use Your Information

We use the information we collect to:

• Process and confirm appointment bookings
• Respond to your inquiries and provide customer support
• Send appointment confirmations, reminders, and updates via email
• Improve our website and services
• Communicate important information about our services
• Analyze website usage to enhance user experience
• Comply with legal obligations

We do not:

• Sell your personal information to third parties
• Share your information with unrelated third parties for marketing purposes
• Use your information for purposes other than those described in this policy

4. Third-Party Services

We use the following third-party services to operate our website and booking system. These services may collect and process your data according to their own privacy policies:

Google Calendar API

Purpose: Managing appointment scheduling and calendar synchronization

Data Shared: Appointment date/time, duration, basic booking details

Privacy Policy: Google Privacy Policy

SendGrid (Email Service)

Purpose: Sending appointment confirmations, reminders, and transactional emails

Data Shared: Email address, name, appointment details

Privacy Policy: Twilio/SendGrid Privacy Policy

Supabase (Database Hosting)

Purpose: Securely storing booking and contact form data

Data Shared: All information you provide through forms and booking system

Privacy Policy: Supabase Privacy Policy

Google Analytics

Purpose: Understanding website traffic and user behavior

Data Collected: Anonymous usage statistics, page views, session duration

Privacy Policy: Google Privacy Policy

5. Data Storage and Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Security Measures:

• Encrypted data transmission (SSL/HTTPS)
• Secure database storage with access controls
• Regular security updates and monitoring
• Limited access to personal data (only authorized personnel)

Data Retention:

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Contact Form Data: Retained for 2 years or until you request deletion
• Booking Data: Retained for 3 years for record-keeping and legal compliance
• Email Communications: Retained until you unsubscribe or request deletion

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent at any time (does not affect prior processing)

7. GDPR Compliance (EU Residents)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you (appointment booking)
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests (providing services)

Data Protection Officer:

For GDPR-related inquiries, contact: domina@momnextdoor.ca

Right to Lodge a Complaint:

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR.

8. CCPA Compliance (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Your California Privacy Rights:

• Right to Know: Request disclosure of personal information we collect, use, and share
• Right to Delete: Request deletion of personal information we have collected
• Right to Opt-Out: Opt-out of the sale of personal information (Note: We do NOT sell personal information)
• Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment

Personal Information We Collect:

Categories of personal information collected in the past 12 months:

• Identifiers (name, email, phone, IP address)
• Internet/network activity (browsing behavior, interactions)
• Geolocation data (general location, not precise GPS)
• Professional information (if applying for employment)

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (session management)
• Analytics Cookies: Google Analytics to understand website usage
• Preference Cookies: Remember your preferences and settings

Managing Cookies:

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View cookies stored on your device
• Delete cookies
• Block cookies from specific websites
• Block all cookies

10. Children's Privacy

While our services are designed for children with special needs, our website is intended for use by parents and guardians. We do not knowingly collect personal information directly from children under 13.

If you are a parent booking services, you consent to providing your child's age, needs, and relevant care information solely for the purpose of delivering appropriate care services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification if the changes significantly affect how we use your data

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: